The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

• · Decipher the underlying structure of every difficult conversation
• · Start a conversation without defensiveness
• · Listen for the meaning of what is not said
• · Stay balanced in the face of attacks and accusations
• ·Move from emotion to productive problem solving
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● ভাষা ‏ : ‎ English

● বাঁধাই: পেপারব্যাক, সেলাই

● ISBN-10 ‏ : ‎ 9780143118442

● ISBN-13 ‏ : ‎ 978-0143118442

● প্রিমিয়াম কোয়ালিটির কালো ও সাদা প্রিন্ট

● চোখের বন্ধুত্বপূর্ণ

● বিষয়বস্তু মূল বইয়ের মতোই